CONSUMER PROTECTION FOR USERS OF ENERGY UNDER THE NIGERIAN ELECTRICITY ACT 2023

Abstract

The Nigerian Electricity Act of 20231 introduces comprehensive measures aimed at protecting consumers within the energy sector. This legislation marks a significant milestone in the reform of the power sector, with important implications for consumer protection. The Act consolidate sexisting regulations and establishes a strong legal framework to ensure that the rights and interests of electricity consumers are safeguarded. Key provisions of the Act include the establishment of the Nigerian Electricity Regulatory Commission (NERC), which is tasked with overseeing and enforcing consumer protection regulations. The Act mandates clear procedures for the connection and disconnection of electricity services, ensuring transparency and fairness in billing, meter reading, and cash collections. Additionally, it sets standards for customer service and complaint handling, aligning with international best practices. The overarching goal of the Act is to create a competitive and efficient electricity market while prioritizing consumer rights and service quality. This paper examines the legal framework established under the Act to protect the rights of electricity users in Nigeria. It highlights key provisions designed to tackle challenges such as unfair billing practices, unreliable electricity supply, and disputes between consumers and service providers. Moreover, the paper evaluates the establishment of consumer advocacy mechanisms, regulatory oversight, and penalties for non-compliance by electricity distribution companies. By analyzing the practical implications of these provisions, the study underscores the Act's potential to enhance accountability, improve service delivery, and promote equitable access to electricity. In conclusion, this paper offers recommendations for ensuring the effective implementation of the Act to achieve its consumer protection objectives.