CONTRIBUTIONS OF FEDERAL COMPETITION AND CONSUMER PROTECTION COMMISSION TO CONSUMERS’ SATISFACTION WITH PHARMACEUTICAL PRODUCTS IN LAGOS STATE, NIGERIA

Abstract

This paper examines the contributions of Federal Competition and Consumer Protection Commission (FCCPC) as regards to the satisfaction of consumer with pharmaceutical products in Lagos state, Nigeria. Two objectives and two research questions were raised for the study. Three-factor theory of satisfaction anchored the study. Two local government areas (Ikorodu and Ikeja) are purposively selected for the study. A mixed method design of quantitave and qualitative approaches was adopted. For the qualitative approach, the researcher utilized (KII) to compliment the quantitative instrument. A total of 1202 respondents were purposively selected through convenience sampling procedure. The results revealed that FCCPC has machineries in place for the market to function as expected but execution is the main problem due to inadequate and undedicated staff, paucity of fund and poor logistics. It is then recommended that the FCCPC should as a matter of obligation, recruit more qualified staff members to enhance the quality effective and efficient discharge of its duties