Digital Literacy Competency As Determinants of Service Quality Among Library Personnel in Federal Universities in South-west Nigeria

Abstract

Library service quality has long been a topic of interest to library personnel but it has become more significant with technological advancement which has opened up various sources of information to rival, or at times, even surpass what the library is capable of offering. This study investigated the correlation between digital literacy competency, and quality of services among library personnel in federal universities in southwest Nigeria. The descriptive survey research design and a mixed method approach was adopted for this study. The population was 243 library personnel (237 library personnel & 6 university librarians) from Federal Universities in Southwest Nigeria. Total enumeration was used. A validated questionnaire was used to elicit response from 237 respondents of the sampled universities, while 6 Librarians were interviewed accordingly. A reliability coefficient value for each variable in this study was recorded as follows; Digital Literacy Competency (DLC) = 0.75; Service Quality (SQ) = 0.82. The study found that Digital literacy competency has a moderate and positive correlation with service quality (Adj. R2 = 0.262, F(1, 200) = 72.241, p < 0.05), This study digital literacy competency have moderate and positive correlation with service quality of library personnel in academic libraries in federal universities in Southwest, Nigeria. The study recommended that Library personnel in the federal universities in Southwest, Nigeria should endeavour to engage in training unceasingly so as to stay relevant in the ever-changing world to meet the demand and of the digital age.