FLEXIBLE WORK ARRANGEMENTS AND EMPLOYEE RETENTION IN ACCESS BANK NIGERIA PLC, CALABAR

Abstract

The focus of this study was on flexible work arrangements and employee retention in Access Bank Plc, Calabar. It specifically investigated the effects of work hours flexibility, remote-hybrid work options and flexible time-off on employee retention. A cross-sectional research design was adopted and primary data were obtained from 323 employees of Access Bank Plc in Calabar through a structured questionnaire. The data obtained were analyzed using descriptive statistics while the hypotheses of the study were tested using multiple regression. The findings of the study revealed that work hours flexibility, remote-hybrid work options and flexible time-off had significant positive effects on employee retention in Access Bank Plc. Hence, the study recommended that managers of commercial banks should implement work hours flexibility by offering options such as flexible scheduling, compressed workweeks, part-time work, and shift swapping, allowing employees to tailor their work hours to better fit personal commitments. It was also recommended that managers of commercial banks should implement flexible remote-hybrid work options, including full remote and hybrid models, by offering employees the choice to work from home or the office based on their roles, while ensuring proper communication tools, clear performance metrics, and regular check-ins for seamless collaboration.