CIVIL SERVICE CORRUPTION AND SERVICE DELIVERY IN ANAMBRA STATE CIVIL SERVICE

Abstract

This work investigated Civil Service Corruption and Service delivery in Anambra State Civil Service. The statement of the problem is how Civil Service corruption undermines human and development in Anambra State Civil Service. The main objective of this study is to examine Civil Service corruption and Service delivery in Anambra State Civil Service. Five theories were reviewed namely: Differential Association theory, Extractive Theory of Corruption, Social Learning Theory, Classical theory, and Maxian theory. The Classical theory is adopted as the theoretical framework. The study adopted the mixed methods research design, using the multistage sampling procedure in the selection of 372 respondents that cut across ministries in the state. The structured questionnaire and In-Depth Interview (IDI) guide served as instruments for data collection. The quantitative data was coded and processed using the Statistical Package for the Social Sciences (SPSS) version 20. Frequency tables and charts were used to analyze, describe and present the data, while the qualitative data was analyzed using manual content analysis. Three research hypotheses were formulated and tested using chi-square inferential statistics. The study found that there is a significant relationship between bribery in Anambra state civil service and service delivery. The study equally found that embezzlement of public funds by public officials affects service delivery in Anambra state civil service. The study also finds out that poor remuneration of civil servants has generally demoralized them and drives them to corruption. Based on the findings of the study, the work recommended that any person with dented record must not assume a public office as this will go a long way in giving zero chance to corrupt civil servants who intends to embezzle public funds. The study also recommended the need to jack up wages and incentive packages of public servants to make them comfortable and less prone to corruption.